Shop Policy
Understanding Our Shop Policies
Customer Care
Our soy wax candles are handcrafted with care using high-quality ingredients to provide a delightful and safe experience. However, it's important to note that while we strive to ensure the utmost quality and safety of our products, there are inherent risks associated with burning candles of any kind. Please read and adhere to the following disclaimer:
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Burn Responsibility: Always burn candles responsibly and within sight. Keep them away from flammable objects, drafts, children, and pets.
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Trimming Wicks: Before each use, trim candle wicks to approximately 1/4 inch to prevent excessive flame and soot buildup.
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Burning Time: Do not burn candles for more than 4 hours at a time. Extinguish the candle if the flame becomes too high or flickers excessively, or if the candle begins to smoke.
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Safety Precautions: Place candles on heat-resistant surfaces and never leave them unattended. Ensure candles are placed in stable holders and are free from any debris or obstructions.
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Storage: Store candles in a cool, dry place away from direct sunlight and heat sources. Avoid exposing candles to extreme temperatures, as this may affect their quality.
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Soy Wax Sensitivity: While soy wax is generally considered safe for most individuals, some people may have sensitivities or allergies to certain ingredients. Discontinue use if irritation occurs.
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By purchasing and using our soy wax candles, you acknowledge and accept these inherent risks and agree to use the product responsibly and in accordance with these guidelines.
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Warning: Keep Out of Reach of Children:
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Candles, including soy wax candles, pose potential hazards to children if not used and stored properly. To ensure the safety of your family, please adhere to the following warning:
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Supervision: Never leave burning candles unattended, especially in the presence of children. Keep candles out of reach of children and pets to prevent accidental contact or ingestion.
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Safety Education: Educate children about the dangers of playing with or near candles. Teach them to never touch lit candles or attempt to move them while burning.
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Secure Storage: Store candles and matches/lighters out of reach and sight of children in a secure location. Consider using childproof containers or cabinets for storage.
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Candle Access: Do not place candles in areas accessible to children, such as low tables or countertops within their reach. Opt for elevated surfaces or areas where children cannot easily access them.
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Supervise Usage: If children are present, ensure that candles are placed in locations where they cannot be accidentally knocked over or accessed by curious hands.